Clear billing practices help build customer trust. This Refund Policy explains when DESKCRM subscription fees may be refunded, how refund requests are reviewed, and what happens if an account is cancelled or downgraded.
DESKCRM is offered as a subscription-based CRM platform. Because customers receive access to hosted software, platform resources, support, and service availability during the billing period, refunds are limited and subject to the terms below.
Subscription fees are generally billed in advance based on the selected DESKCRM plan, billing cycle, and user or feature limits. Unless otherwise stated in a written agreement, fees are non-refundable once a billing period has started.
Customers are encouraged to evaluate DESKCRM through demos, trials, or pre-sales discussions before purchasing. Trial or evaluation access is intended to help customers confirm product fit before a paid subscription begins.
Refund requests may be considered in limited situations such as duplicate charges, verified billing errors, accidental renewals reported promptly, or service issues where DESKCRM confirms that a refund is appropriate. Approval is not automatic and depends on the circumstances of the case.
Refunds are typically not provided for partial usage, unused time remaining in a billing cycle, change of mind after purchase, failure to cancel before renewal, onboarding time already delivered, custom setup work, implementation services, or suspension caused by breach of terms.
Customers may cancel future renewals at any time, but cancellation generally stops the next billing cycle rather than creating a refund for the current one. Access usually continues until the end of the active paid term unless otherwise stated by DESKCRM.
If a customer downgrades to a lower plan, any pricing adjustment generally applies to the next billing cycle unless DESKCRM confirms a different commercial arrangement. Mid-cycle downgrades do not automatically create prorated refunds.
To request a refund review, customers should contact DESKCRM support with account details, invoice information, payment date, and a short explanation of the issue. Requests should be submitted as soon as possible after the billing event so the case can be reviewed properly.
If a refund is approved, DESKCRM will normally return the amount through the original payment method where possible. Processing times depend on the payment provider, banking system, and card issuer and may take several business days after approval.
DESKCRM may revise this Refund Policy to reflect changes in billing practices, service offerings, customer plans, or legal requirements. The most current version will be posted on this page with its effective date.
For refund questions, payment issues, or cancellation support, contact the DESKCRM team and include your subscription email and invoice reference for faster assistance.
